Insights

The possibilities that AR can bring to Field Service

Augmented Reality (AR) and Virtual Reality (VR) are technoloies that can be used to enhance existing processes. I see a few aspects how AR/VR can enhance FS process: Reduce errors in a complex procedure; increase first time fix and in training and knowledge transfer.

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The Role of Management in the Changing Paradigms in Service

Technology and Digital Transformation continues to shape the service industry. Most of the respondents said, their strategy was ‘mobile first’. Growing emphasis on mobiles and abundance of data is enabling organisations to focus on mobile technology and transformation.

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