The changing face of a workplace

Deeptha Sreedhar

Deeptha Sreedhar

I’m a Chennai-based Writer and Journalist. I handle the Digital Content for Appearition. My super-cool colleagues design, innovate and create magic in Augmented Reality, Virtual Reality and Mixed Reality. I use this space to present their magic in text. When I am not editing or scouring for story ideas one bit before hell breaks loose, I enjoy reading crime-fiction books and watching similar television series, do a bit of experimental cooking and some travel to wherever my bank balance supports upon paying all bills.
Deeptha Sreedhar

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Disruptive technologies like Augmented Reality (AR), Virtual Reality (VR) and Artificial Intelligence (AI) are redefining the workplace. Several jobs’ skill sets are constantly evolving, and several others’ scope has been widening.

Appearition and its team of researchers are always working towards solving tomorrow’s problems, thereby enabling others’ success. One such area of our research includes a project on drawing on immersive games experiences to develop tools for workplace support in the digital economy.

It is a collaborative research project between Appearition Pty Ltd and the Swinburne University of Technology. The project combines AR and AI informed by decades of game design, to develop a support platform for future modes of collaboration, workplace learning, and decision making.

‘Appearition is very committed to this research partnership with Swinburne University. Research and Development is one of the three main arms of our company. All our platforms and services have been developed after years of rigorous research and testing. We are also constantly working towards upgrading them to fit evolving technology and people needs,’ shares Vivek Aiyer, Founder, CEO, Appearition.

A transdisciplinary research team from Games and Interactivity, Immersive Experiences, and Data Visualisation are working with us, and the Swinburne Smart Cities Research Institute, to develop a prototype platform for supporting future workplace models in urban environments rich in IoT technologies.

The why

As technologies reshape our workplace, it will require a new understanding of work to support these changes. Ventures such as Airtasker, Uber, and Airbnb are challenging traditional workplace models. They are predicated on fast-paced real-time interactions between employees, often geographically remote from each other. Although relatively simple, the core concepts of these new business structures can be applied within enterprises and between enterprise and external clients. Network connectivity, rapid exchange of data, and mobile display technologies are some of the well-established characteristics of smart city environments in which this work takes place. New platforms are needed to support these new work models, because they require employees to share and respond to real-time data quickly and collaboratively, in an improvisational construct.

The How

Online multiplayer and location-based AR games provide a readymade platform for investigating how to achieve new interactions between employees. Multiplayer games host complex ecosystems of thousands of players with distinctive attributes and experience levels. Location-based AR games embed information within urban environments ensuring data is ready-to-hand. ‘Our project aims to develop a prototype platform to support the needs of workers in the digital economy using proven methods from these game design platforms. Collaborative task attainment, group formation, decision support, environmental information overlays, role management, inventory and setting of goals are key features that the prototype system will benefit from in drawing on game design to enable smart citizens to respond to change in the workplace,’ explains John McCormick, Lecturer in Interactive Media, Swinburne University.

Games are familiar to a large percentage of next-generation work seekers and therefore do not pose a huge cultural shift. The innovation in this project is to integrate widely understood methods for player organisation and interaction with a new approach to integrating AR and AI. These technologies are changing the nature of smart cities to work beyond data collection and IoT networks to explore how these can be made tangible and relatable to those living and working in urban environments.

AR does this through the real-time integration of data with the user’s environment and context. AI filters and connects the rich data of the IoT environments of smart cities to manage interactions between players, non-player characters, and the urban environment. While integrating AI and AR is not in itself new, our project will address how the relationships between users within a company can be supported and facilitated within this type of platform. However, these technologies can be disruptive in the workplace. Drawing upon game design methodologies this project will generate a new approach to the management of dynamic, timely information displayed fluently in the workspace.

Watch this space to know more on Appearition’s research projects. Get in touch with us to know more on using AR for your business!