Industry Insights with Antonio Grasso

Appearition was very fortunate to have the opportunity to chat with the insightful and thought-provoking Antonio Grasso to chat about all things digital transformation, digital technology adoption and the rapid development of technologies enabling it’s users to perform powerful tasks.
Antonio Grasso is the founder and CEO of Italian company Digital Business Innovation srl. Antonio is a expert in the digital technology world and highly regarded as one of the top digital transformation influencers on Artificial Intelligence, cyber security, digital transformation, Internet of Things, and blockchain. He is an advisor, enterprise and public sector consultant and mentor to numerous startups.

The following Q&A has been lightly edited for length and clarity.

A: Antonio, tell us a little bit about how you’ve been spending your time during lockdown. Unfortunately in Melbourne we have just been placed into further lockdown measures. Italy faced challenges early on in the pandemic. What was this experience like for you?

AG: I am very fortunate because so much of my work and documents is stored in the cloud, so it has not been so much of a change whether I work from the office or home. Although some activities stopped, the majority of my activities were performed and fulfilled as normal.  Prior to the COVID-19 pandemic, I was travelling and attending events and suddenly everything has moved online. In terms of my work I consider myself a very lucky guy as I have been able to continue as usual, however many others have struggled due to the closure of shops, restaurants, recreational activities and entertainment. So, yes I am very lucky in this context as it has not changed too much for me.

A: You are well known in the digital technologies space and highly regarded for your work and advice. What drives you to play in this space and what brought you to work in this exciting area?

AG: I have always had a strong passion for technology. 37 years ago when I was a software developer, I began to feel a strong link with my work and the desire to explore. About 10 years ago, digital technology began to emerge thanks to digital infusion like the introduction of iPhones. No longer was it just a mobile phone, but now a computer – small yes, but very powerful. About 3 years ago, I started to share information on my social media channels and that was amazing because it was a shift in my job. Now, I split my time between running my company and online activity with my followers, 50:50. I publish educational posts, I create infographs, I try to give other people something to think about, something to discover. My relationship with technology, it’s a passion, it’s something that I have in my heart and in my mind.

A: When you were growing up, was there a certain turning point in your life that influenced your passion for technology?

AG: In the 1970’s when I was young, we had no digital technology. I was always interested in machines; so I pulled apart and destroyed every machine I played with to discover the inner mechanisms. In the 80’s and 90’s, I began to work with many other types of technologies. At the time computers and hard disks were very big compared to now. So it was different, but the relationship was the same every time – always keen to discover what was happening inside.

“My relationship with technology, it’s a passion, it’s something that I have in my heart and in my mind.”

 

A: You have worked in the digital technology space for many years now. Across your years in the technology space, what has been the greatest piece of digital technology advice you have been given?

AG: When I started 37 years ago, computers and software were a lever – you know a lever helps you do your task better and faster. If you need to do reports, accounting, invoices, payments, you can begin to do this all very fast with the software. That was the previous technology, but now we are starting to see a shift. The role of technology is changing, it is no longer just a lever that helps you do your tasks better but an enabler. So, my advice is to think about the role of technology, not only, does it leverage you to do things faster, but also, what it can enable. What new product can enable you to do something you could not do before. When we think of digitalisation, it allows your product or service to become digital. For example, the streaming of video is changing the entertainment movie market, as it is creating something that before did not exist. This is possible thanks to digital infusion.

Digital infusion is phenomenal at bringing technology to our fingertips. Not only is it bringing technology as a lever but also as an enabler. An enabler for new things, new markets, new opportunities. So the approach needs to be holistic, a 360 degree approach. With purchase automation you can fulfil the customers purchase very quickly due to new technologies. It is creating new opportunities; new sources of revenue, new products, it’s amazing.

 

“The role of technology is changing, it is no longer just a lever that helps you do your tasks better but an enabler.”

 

A: How consumers interact with your business has changed. With that, traditional product development methods need to change. A world class digital experience is expected. What should business leaders consider when it comes to product development? What technologies should be at the forefront of consideration?

AG: It depends on the industry, one side does not fit all in this case. When we talk about product development, one thing that comes to mind is one of the latest developments of the digital twin. The digital twin is something that is unbelievable, it really helps the product development stage. When you develop a product, you need to also develop a prototype, this prototype is usually physical. The digital twin is a technology that you can create a digital representation of your product. This type of technology in product development is unbelievable and once again we come back to the leverage in technology to do better and enable you to do something you could not do before. Augmented reality is something that can aid in customer service or workforce. This enables you to give a workforce a different kind of training. With AR you can put the necessary knowledge at the fingertips of others when needed, right there, right now.

A: At the moment, what do you think is the most interesting trend in digital technologies?

AG: One very important and exciting thing is confluence. This requires bringing together two or more emerging technologies to create new outcomes. If we talk about emerging technologies, we have some technologies that are horizontal or AI that can work on all kinds of industries with different approaches and different outcomes. There is also blockchain security. If you say AI adoption in my company has a value of 2 and the blockchain has a value of 3.  But if you put the two together these two technologies would not equal 2+3=5, the result is more like 7. This is because they work together to create more than just the single technology. It is something that is happening now, but in the future it is something that will be happening with even more integrated technology.

I wrote an article about confluence robotic optimisation and the confluence of AI  that explores the software that can do so much more than just reading emails. It can read the emails but also send the invoices. It is programmed so if ‘this’ then ‘do that’ or ‘if that’ then ‘do this’. But, if you inject this model with deeper learning it can use technologies such as AI to do it. So, when you inject the technology with another emerging technology you create something bigger. This is an area of technology I’m very passionate about.

 

If you would like to read more from Antonio Grasso and his work in the technology industry you can find Antonio at:

Twitter  Facebook  LinkedIn  Blog

 

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All About Blockchain

Blockchain technology allows digital information to be distributed but not copied’. It’s a  growing list of records, called blocks, which are linked using cryptography. Outside of the widely known ‘Bitcoin’ application, blockchain as a technology has lots to offer for several industries. Appearition’s Developers Simon Galanakis and Sujanth Sebamalaithasan talk about the technology, its application and the future:

  1. Blockchain – as a technology seems scalable. What are the sectors that can adapt to it?

Blockchain as a technology is useful when you keep an open and transparent record and history of data. This is so that people can look at the history and trust it if it is true. No one can manipulate it if that is the case.

Blockchain will be able to benefit sectors that require large data sets to be stored with a high-level of encryption. Some industries include:

Banks and finance

Medical sectors – patients medical records

Industries using copyrighted content or sectors like film or software where patent plays an important role.

Law firms where client details need to be stored securely

Property ownership and management

  1. Blockchain and AR – do you see a plausible future? If so, how?

There is definitely a future (for blockchain and AR). There are a number of areas that we need to explore where blockchain could work with AR. If AR is treated as an object or a commodity, for example, an AR experience in a bottle – in which you can scan for a promotional video. If you consider that to be one package/entity, something that people want to share or retain ownership and for that to be genuine, you can employ blockchain. It is possible to record the particular details (eg. who created it, when it was created) that make up an AR experience in that blockchain.

  1. AR and blockchain – is it possible to keep the AR data/commodity, private/free from misuse?

Yes, it is possible. Conceptually it is a block – and if the block is used to play a video (An AR experience) and suddenly shows only a picture – it is a change in experience. If someone tries to tamper with the history of this block saying it was originally designed to showcase a picture – that’s a situation when blockchain can come into the picture and vouch for what was originally planned.

When used privately blockchain is not very useful. It will gain value when people start creating Augmented Reality (AR) products and begin to own them, share them and want to track its usage.

For instance, people create and upload videos on YouTube, which only YouTube can control and view the analytics and claim its accuracy. Whereas, if you want to de-centralise a control – it can be done by allowing every AR experience to be posted into the blockchain record. This is potentially a way in which we can track it. The concept of blockchain application needs to be considered here. Its power is very useful when you want to ensure that records are not tampered with; especially publicly visible records, that are available to others.

The idea of the blockchain is that it is an ever-growing ledger. Think of it as one big file, which continues to grow as blocks. The data is out into the blocks. In the example of Bitcoin, it is close to 160 gigabytes now. It is how big the blockchain is. As more and more transactions occur, it is going to have problems as it continues to grow. So, I think it is going to become a technological issue that needs to be solved. There are some solutions being proposed currently. Like, Hard Fork – decentralised ledgers, Distributed Ledger Technology (DLT) – digitised version of cryptocurrency rather than the crypto version.

Right now, the scalability for blockchain with all the services around the world (for Bitcoin), when a new node/server wants to come on board, they must download 160 gigabytes of data for the first code. Then it is going to work on just partial data received all over the internet. The rise of the internet and email system in the 90s, meant people could only send a few emails and can only have a few contacts or a few hundred megabytes in their inbox. These days, some email servers offer unlimited storage for these data. I think the role of technology is evolving to keep up the demands of blockchain. It needs to be seen as not really the kind of one-stop solution kind of tool, it is just another tool in the tool world that can potentially solve a particular business problem.

  1. What are some things one needs to be cautious about when using this technology?

If an individual or an organisation tries to build their own blockchain, then they need to create their own node/service. The idea of the system or its integrity is the fact that you have more than 51% of all nodes of the network belonging to a particular chain or block is valid or correct. If you’re constructing your own blockchain, you need to manage your own nodes. Again, that kind of defeats the purpose of decentralised responsibility. You’ll still own the blockchain, you’ll still manage the nodes, so it kind of defeats the purpose. I’d question whether it is useful. When many people acknowledge this technology and start to use this in their day to day life then blockchain technology will become more stable.

  1. Business IPO and blockchain – Can you please elaborate?

Business IPO means initial public offerings. Companies who need capital to expand their business, usually do the IPO and distribute the company’s shares to the public. Likewise, in the Cryptocurrency environment, companies who are involved in this technology use ICO (initial coin offerings) to collect their capital before starting the project. The public who backed these projects will get cryptocurrencies and some useful benefits if that project successfully implemented

  1. How do you see blockchain aiding digital transformation?

Digital transformation is driven by four main factors, Internet of Things, big data, business platform models and collaborations between businesses. Using blockchain technology we can easily improve the above factors. Blockchain is increasing the trust between the unknown participants which can give a more collaborative environment to businesses. It helps to secure data and protect from anonymous access. Securing information is the major challenge in the digital world so blockchain will take a major role in digital transformation in the near future.

Learn More About Blockchain

Want to learn more about blockchain? Check out this TED Talk by Bettina Warburg

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Education Digital Transformation Trends

Education Digital Transformation Trends 

There is no doubt that digital technologies make our life easier. Up until now, digital technology has been dominating every aspect of our lives, except for education. Times are changing, and digital technology is advancing to change the education sector for all the right reasons. The traditional learning environment is now enhanced due to the digital transformation that’s available.

In the 21st century, digital transformation in education is a necessity and the need of the hour. The benefits of technology in the classroom is valued by all educators across all levels of education.

The current digital trends are making rounds in the education sector and making a name for themselves. Digital transformation in the educational sector is already leading teachers to make drastic changes in the way of planning lessons, the physical appearance of the classrooms, and assigning assessments, at a much faster rate than expected. Or one might say, it was unexpected for educators to adapt to digital transformation so quickly.

Augmented Reality / Virtual Reality / Mixed Reality  

Today, it is hard to expect our students to sit quietly in the classroom and pay attention. Gone are the good old days, when students used to sit quietly and follow instructions. Teaching is evolving and is beginning to focus on a more interactive way of learning. Classes are beginning to become more collaborative and interactive with the introduction of educational technology.

Examples of transformative technology include; Augmented Reality, Virtual Reality and Mixed Reality. These technologies enhance the students’ experience of receiving instructions from the teacher, which helps in creating immersive lessons that are a lot more fun and appealing for the students. 

The idea of Immersive technologies is to bring the outside world inside and take the inside world outside. Virtual Reality and Augmented Reality technologies have the capability and potential to do the same. There are educational apps that allow students to travel to Greece of ancient times, while others apps allow students to go ahead with sharing the respective virtual creations with the outer world. Immersive technologies as a learning tool increases technological literacy, visual literacy, and attention skills, potentially transforming every classroom and enhancing the learning experience for students.

Artificial Intelligence 

The use of Artificial Intelligence in ChatBots ensures that students answer all the questions related to the set homework, and can help in the case of urgency to understand the process of paperwork – such as financial aids and paying bills. Also, the use of Artificial Intelligence helps in easing the workload of the people, who otherwise have to go through the tedious process of explaining the same thing, individually to each student, whenever they have a query. 

These new technologies and opportunities are a fun and exciting way for students to learn. These advanced learning opportunities offer endless possibilities, in which otherwise would not be possible for the students to experience.

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Industry 4.0 – Time to reassess business plans

Mouli Ganguly, Member, Board of Advisors, talks on Industry 4.0, Digital Transformation and more:

  1. How has market reacted to digital transformation so far? What are some factors that seem to aid it/ factors that act as a barrier?

Introduction of computers in the 80s and internet in the 90s were digital transformations (DT). These transformations speed up an existing process in their own way.

Currently, with Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), Artificial Intelligence (AI), Internet of Things (IoT), Big Data etc, we are heading to the third wave in digital change. With this change, content reach has become faster and more specific to the user’s individual & specific context.

There is a question of what is the hype and what is the reality? The hype is often an expectation that Everything will turn digital from day one. But the reality is it takes a long, long time.

Digital disruption is when the whole user experience changes. When you look at the current technologies like AR-VR, you are in an immersive environment. The second thing that changes in a business is convenience. It gets faster and better. Take for instance YouTube, people are not wholly dependent on it for video services. We have now got other video streaming options. From being costly and time-consuming to produce a video, now they’ve become so simple.  Within a span of five years, existing technologies have changed so much.

In the residential space, AR-VR is already there. If you look at smartphones or movies, almost every movie has a VR effect in it. Whereas in the enterprise phase, it is happening far more slowly due to change management issues. There are a whole lot of processes, policies, rules that play out. These multi-factor influences act as barriers, at times.

Take a look at this scenario:

On a personal level, if you see a 3-D glass that you fancy, you just go ahead and buy it and try it and see. But in the enterprise phase, we cannot change what we do on a day-to-day basis, immediately. It is a gradual process to adopt changes and involves formal change management. Enterprises don’t have individual decisions like personal buyer choices. A new technology adoption must act in a certain business standard. In an enterprise space, one person cannot just act on it or start using something. There are other people involved. This is a huge barrier in adopting or initiating digital transformation.

  1. If you were to chart a blueprint for an enterprise’s digital transformation, what actions would it typically involve?

Adopting new technologies to businesses happen if there is a clear benefit. Unlike personal choices, a business cannot adopt a technology or a process without a defined benefit. There should be a strategy or a growth plan that cites the benefits.

Benefits can be divided into three: Either the customer or staff experience the product or service delivers is much superior leading to increased loyalty and willingness to adopt from them. Since organisations measure customer satisfaction, this is an inclusive environment.

Next one on the list is Product or process improvement. Take for instance claims processing in an Insurance company. It is quite difficult organising in person, especially if the person has availed trauma insurance. In a digital world, you can have a number of different tools from virtual assistance to people working in collaborative environments to remote diagnostics with telemedicine, all of these improves the overall process.

Enterprises must include the market & customer in its product development. It is easier to create a digital product. One can quickly create a product and launch it and test it as a POC (proof of concept), before scaling up or canning it all together.  Therefore, the whole product cycle in the market is faster than before. Through failure, you learn, Fail fast and fail without incurring a high cost or brand damage and you will innovate with successful offerings.

Finally comes the cost reduction factor. Basically, several things drive digital adoption. You grow the experience, generate customers, grow staff loyalty and therefore get more market opportunities. You get market opportunities to get new products by reducing the cycle time to market, your process has changed, you change the format quickly. And as your cost reduces, you become more productive. This sort of drives some of the opportunity.

Now, what is the big risk that you face while doing so?

Benefits, use cases & training/change management needs are not clear. For instance, when we say I’ll improve the claims processing experience in an insurance company, one needs to clearly articulate what is the use case. What is the customer roadmap of the journey? How the customer uses the new digitised transformational services that you provide. Then one has to map it all the way. At each point, you have to state what is different. How or where will I be delivering this service and how will the business be using it. It is not a technology or process issue. Business must very clearly define the benefits they will get.

Now, how do you do it?

Firstly, create a simple proof of concept. And these concepts have been around for a long time, but very, very quickly you spin something up like Appearition is doing at the moment, we can create an experience for the customer to show them the actual benefits very quickly.

The next thing that comes is change management. You have to say, if we are going to do things differently, digital is to be applied on a day to day basis, how do you make sure that when either our customers or suppliers or staff use it, how’d they be trained, accept it and use it. And most importantly, everybody in the eco-system, i.e. the staff, customers, suppliers should be able to deal with the change. This change management leads to a fully functional prototype. Proof of concepts at a very low price, say 30-50k dollars, roughly, you show them how it is done, from there we move to a fully functional prototype. From the prototype, we get a use case development.

In our design, we use tools like machine learning, artificial intelligence, data from the Internet of things and analytics to continually improve the experience.

The last one, which must be designed in terms of the blueprint, is integration. Every organisation has a whole lot of legacies. Because nobody is working in a vacuum. The new systems have to interwork with the legacy in most cases. This becomes a difficult, costly & cumbersome process.

3. What are some of the opportunities and risks that enterprises will face whilst adopting it?

Whatever digital services one provides, one must draw the data from those existing legacies. One of the elements to add to the risk is realisation. Because, sometimes, some firms do not have a clear strategy on how they want to go digital. They just dump and start an initiative without a strategy. So, if you get an application up and running, it will look very nice and appealing to whoever designed it and they will think this will change the world. But if there is no change management to support it, the customers, the staff are not wedded to it. It hasn’t been well thought through.

 

Follow this space for Part-2 of this interview.

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AR Digital Transformation and the Indian Market

Ravichandran Lakshminarayanan, Member, Board of Advisors, Appearition India speaks on Augmented Reality, Digital Transformation trends and the Indian market and more:

Your take on the AR/VR market in India.

Though AR/VR arrived, so to speak, maybe about three years back, significant impact or adoption (usage) is yet to be seen, be it in the consumer space (though we have VR centres in some malls or VR headgear sold with smartphones) or in the enterprise space.

AR/VR is certainly going to be a game changer for industries like retail, real estate, entertainment, and tourism in India.

Education is another area where we will see significant AR/VR adoption. (I foresee not only schools & colleges taking advantage of the power of AR/VR, but many other formal and non- formal fora including corporate/industrial training will take advantage of these frontier technologies).

The mobile market in India – Smartphones undergo constant metamorphosis. What features do you think they need to adapt to stay abreast with the AR/VR tech?

India is a price sensitive market. Today there are more than 300 million mobile phone connections, in India. Mobile phone sales literally skyrocketed, only because device prices came down drastically.

Mobile phones are going to drive AR/VR usage and it is very important that the AR/VR capable phones are priced right for the Indian market.

Next is content in local languages like Tamil, Hindi, Telugu, Kannada. For AR/VR to drive mass usage/adoption, local language content will be a key.

Last but not least, the devices(phones) will have to be more user-friendly than they are now.

 Your take on digital transformation for businesses these days.

Today there is no business that can shun or stay away from digital transformation. The degree of transformation or rather what percentage of the business is digital versus non-digital may vary from business to business but there’s not a single business that’s 100% non-digital.

In the Indian context, this is so particularly after the introduction of GST.

Though it has taken time, businesses have understood the benefits of digital transformation.

How has the Indian market reacted to digital transformation so far? What are some factors that seem to aid it/ factors that act as a barrier?

The Indian market was quite reluctant to accept/embrace digital transformation, initially.

The reasons were:

  • the market did not understand what digital transformation is.
  • the market could not see value in digital transformation immediately
  • digital transformation was taking firms/players out of their comfort zone
  • firms were unsure of the payback period if they opted for digital transformation.

Slowly but surely as a few early adopters took hesitant steps towards digital transformation and started ‘seeing’ the benefits, more and more firms followed. Today, I dare say, there are very few firms, if any, that have not been touched at all by digital transformation.

Today everybody understands that digital transformation is not only inevitable but benefits all. Firms are still evaluating their ROI and hence the pace of adoption is not ideal yet.

There are obstacles and challenges, the foremost being connectivity not only in terms of speed and price but in terms of reach. There are still many areas in the country where connectivity is very poor or non-existent.

Technologies like 5G and other indigenous technologies and solutions, will hopefully, address this issue.

What are some barriers that companies face while venturing to a new geography?

In my opinion, the most important barrier is the culture. The culture in each geography is unique and the sooner companies understand the local culture the better for them. The next important challenge is to understand the local laws, business environment. There could be challenges in effective communication besides language differences. The pace at which things move, including the pace of business negotiations, can vastly vary. Distance and time could be a challenge, too. Finding and hiring people who are trustworthy and competent can be a challenge. Establishing franchises, signing up agents and other business associates may take longer than what companies ‘back home’ is used to.

What sort of obstacles did you face while setting up your e-commerce venture and how did you overcome them?

The very first challenge was not being able to register a domain name, from India.

(Internic was the only share registry and for registering any domain one had to pay $100; the only way to pay was online; this was not possible from India. I had to take the help of my sister in the US, who paid this $100 and we registered chennaionline.com on Aug 15, 1997.)

One of the foremost challenges for a startup in a sunrise industry, which the online space was, way back in 1997, was getting the right people to come on board. We leaned on friends and other contacts to get the initial few hires.

The next challenge was funding –VC/Angel funding culture, back then, was literally nonexistent. Raising capital as equity was very difficult if not impossible. Debt funding or in Indian parlance, a bank loan was the only option.

Banks lend against tangible assets – land, building, plant & machinery – and also insist on security for the loan. Here was a business that had no tangible assets (except some PCs and servers and switches and modems – assets that depreciated faster than the mercury rising in Chennai summer) and a business model that was at best vague (actually from the bank perspective, it was all Latin and Greek).

The Bank Manager professed he understood nothing but said he was impressed with my sincerity of purpose and sanctioned the loan. (“As a breed, we are risk averse, but if we do not take some risk to support highly qualified technocrats, when we get an opportunity, then we do not deserve to be sitting here”, he said!)

Though the potential of the web/online was fairly well established globally, India was slow to adopt or embrace this ‘new economy’ and hence every ‘pitch’ had to be from ‘ground zero’. One of our (founding team) important roles was to evangelise Internet & e-commerce; evangelise we did with passion and enthusiasm. This not only got us noticed but became a competitive advantage, too.

There were many more challenges including getting the right office space, etc.

There were so many Foreign Exchange rules & regulations that receiving or sending money out of India was a huge task. We did $ transactions wrestling with a plethora of forms and multiple agencies.

Do you see similar obstacles for firms these days, despite a bridge that filled the knowledge gap?

Certainly not. Thanks to information/knowledge available in one click, for anyone, and the more business-friendly environment, many of the earlier day business challenges do not exist. However, each new firm (or old firm) has a unique challenge. It is much like a baby’s growth – from conception to infancy to childhood to adolescence to adulthood – at every stage in the life of a firm, there are unique challenges. A successful firm is one which understands this and also understands every challenge is a possible opportunity.

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The future of the print industry: Linking the Physical and the Digital

 

The world is sitting on the cusp of the 4th Industrial Revolution (4IR) – changing how industries operate, bringing greater automation and accuracy to a variety of business processes.

 

In this series, we will explore how 4IR is going to affect the industries of our clients, and how we believe the right strategy can empower you to embrace the inevitable.

 

First up: The future of the print industry.

 

Forbes article: Why everyone must get ready for the 4th Industrial Revolution

 

 

Print article image 3

 

[av_dropcap1] How is the future of the print industry turning into a reality around you?[/av_dropcap1]

 

In the last few years, we have seen a proliferation of small and start up label printers leading to increased competition. Good digital presses cost little more than US$45,000 – not a laughable sum, but certainly more than affordable for entrepreneurs with the right idea.

 

Meanwhile in emerging regions, larger multinational corporations are expanding operations and establishing themselves as they navigate the pricing politics of new territories.

 

The LaManna Alliance projects that “In 2017, you should be pushing 20-30% growth rate. Otherwise, you’re lagging.”

 

We recently visited PacPrint 2017, the region’s “premier show for print, sign, display and graphic communications” and with over 150 exhibitors and a rumored 15-20 million dollars in sales taking place on the event floor, it’s understandable that key players in the industry are looking to shake things up and keep this momentum going.

Quick Link: Our CEO, Vivek Aiyer, recently spoke of trust and the Designer Enterprise

 

[av_dropcap1]What are some challenges faced by the industry given this success?[/av_dropcap1]

Print article image 2

How can the future of the print industry be populated with millennials Generation Y and eventually, Generation Z?

Ageing workforce: The growth of the digital industry has meant that younger, computer-literate and tech-savvy employees have been more inclined towards seeking employment outside the print industry.

Companies are increasingly realizing the need to standardize onto the one platform helps with strategic alignment across business systems and broader business processes.

Standardization, Centralization & Flexibility: Most companies in this space have different systems and machines through acquisitions or then, as with most large organizations, inherited implementations of legacy software. These, in turn lead to errors in compliance, alignment, downtime and ultimately, inefficiencies.

How can we prepare audiences for these technologies, bearing in mind that innovation doesn’t always come cheap?

Active & Intelligent Packaging (A&IP): When it comes to product security, authentication and even preservation to some extent, A&IP will grow increasingly commonplace around us. It certainly seems like these technologies for a part of the future of the print industry.

Clients now require “relationships” with “partners” – as compared to “services” from “suppliers – and this is unavoidable!

The vendor/client relationship: Clients of all sizes are becoming increasingly demanding of one-on-one service. The fact of the matter is that there are a number of players who can top quality service, and price competition isn’t the only factor anymore.

 

Previous post: Customer Experience is all about Managing Relationships

Previous post: Culture of Trust – How does your customer feel?

 

[av_dropcap1]How does a digital transformation lead to the future of the print industry?[/av_dropcap1]

Tech-driven process/information management & workflow tools

Have systems set up for verification of jobs, improved reporting and integrated with management tools. Enable remote access of presses – improving efficiency as the press process becomes more computerized. Tech processes can also improve internal processes and stock ordering and tracking. Clients (or Partners) with their increased expectations can now be empowered to track their orders through all stages of production.

 

Customer/Client/Partner engagement & New business

Technology proliferation has led to a variety of methods to increase and improve engagement. For example, QR codes, NFC, RFID, Augmented Reality and randomized designs. Understanding how these technologies serve well as data collection points and having them integrated into information managements systems help track interaction and build insight. In addition, improved traceability and big data enable the client relationship evolve into one of consulting – and partnering for growth and offering unique and individualized experiences.

 

Print article image 5

 

[av_dropcap1]“Labelprinter 4.0” – Digital transformation & change management [/av_dropcap1]

 

On the outset – it all seems tremendously exciting and simple. But that is the fallacy of innovation. Installing systems doesn’t just mean clicking one button – it includes change management. Upgrading machinery isn’t just reinstalling software – sometimes it’s training staff who are afraid of failing (or trying). Terms like myopia and pain avoidance are a lot more real than the buzzwords they are dismissed to be sometimes.

 

Opportunities like bundling print and digital ad sales to push greater RoI sounds great, but how does that mean the adsales team needs to be re-structured? For example, having a sales team that also possesses analytical skills and understands programmatic sales becomes critical. In such scenarios – if that’s the preferred mode of linking digital to physical – then print companies must understand marketing requirements, more so than before – as these multimedia experiences reach out to audiences with more targeted accuracy than ever before.

 

[av_dropcap1] How can we help?[/av_dropcap1]

 

Innovation is no longer “nice-to-have” but that’s not to say it’s something to jump into. The key remains identifying a larger strategy that can assist with the growth of the clients you work with. Adding value to the labels and packaging produced, but also understanding how these products are being disbursed and the user experience of the final consumer.

 

At Appearition, we understand that the print industry has traditionally operated within certain models – for example, buying hardware outright or leasing systems for slow and steady returns. Crossing the chasm of technology is one that isn’t so simple. Our goal is to enable others success – and finding the neutral state of partnership so we can all grow together. We look forward to hearing from you.

 

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