Staff blog: How does team diversity contribute when things do not go to plan?

As it does in life, at times even the best laid plans go astray and at Appearition, we believe that if there are no bumps along the way then we are not moving forward. A mix of age groups bring to the table a mix of thought patterns and reactions in crisis. In addition to this, varied backgrounds, thought processes and internal value systems curate a unique “team voice”.

This collective perspective enables different cognitive models for looking at and understanding issues. Individual mental models are driven largely by assumptions and personal belief systems. When aggregated – these give the team a common sense of value and perspective, which become particularly useful when approaching complex business decision. Consistently, we have found teamwork to result in more efficient solutions with clearer directives for all involved.

blog-diversity-img1However, we mustn’t forget that too many cooks spoil the broth – and within the diversity that we strive to incorporate into building our teams, clear leadership becomes a critical to success.

Another critical factor is education and training. The knowledge that a team is diverse and people come from different backgrounds needs to be inculcated as a strength – and team members should be comfortable enough to identify each other’s strengths (and weaknesses) as well as their own while developing solutions.

Encouraging conversations and dialogues with an emphasis on people’s backgrounds as well as celebrating shared milestones and personal triumphs lead to an increased awareness in times of conflict, enabling objectivity.

Here at Appearition problems are thrown at us daily and we strive to use our diverse team strengths to provide sustainable solutions for these. Be it a simple decision regarding the coffee machine in our office pantry or identifying the best solution to a customer challenge – the team brings our best to the table.

 

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