In its most apt definition, “experience” is about the process of living through an event. Customer Experience Management is a much touted word which spells variations ranging from “excite the customer” to “retain the customer”. Between this continuum, is a process, a set of events that a customer goes through which defines his or her […]
About Girish Gopalakrishnan
This author has yet to write their bio.Meanwhile lets just say that we are proud Girish Gopalakrishnan contributed a whooping 1 entries.